Custom Logos (“Custom Logos,” “we,” “us,” or “our”) is a San Diego-based branded merchandise production and fulfillment company. We provide screen printing, embroidery, promotional products, kitting, ecommerce fulfillment, and related services to businesses, organizations, and individuals throughout the United States.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at customlogos.com, contact us, place an order, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Contact us through our website contact form, phone, or email
• Request a quote or place an order for branded merchandise
• Set up or manage an ecommerce store or online swag shop through our platform
• Communicate with our sales or design team
• Subscribe to our blog, newsletter, or marketing communications

The types of personal information you may provide include:

• Name, job title, and company or organization name
• Business and personal email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Design files, logos, and brand assets you share with us for production purposes
• Communications and correspondence you send to us

1.2 Fulfillment Recipient Data

In connection with ecommerce fulfillment, corporate gifting, kitting, and drop-shipping services, our business clients may provide us with the names and shipping addresses of their employees, customers, or gift recipients (“Recipient Data”). We use this information solely to fulfill and ship orders on behalf of our clients and do not use it for our own marketing or share it with third parties except as necessary for shipping and fulfillment.

1.3 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and browsing activity, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms
• Device identifiers and cookie data

This information is collected through cookies, web beacons, pixels, and similar tracking technologies, subject to your consent preferences. Please see our Cookie Consent Policy for more information.

1.4 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (e.g., LinkedIn, Instagram) if you interact with our content or contact us through those channels
• Business partners and referral sources
• Publicly available business directories and databases

2. How We Use Your Information

We use personal information for the following business purposes:

2.1 Order Fulfillment and Client Services

• Processing and fulfilling orders for branded merchandise, apparel, and promotional products
• Managing production, kitting, and shipping logistics
• Operating ecommerce stores and fulfillment programs on behalf of clients
• Communicating with you about order status, proofs, and delivery

2.2 Business Operations and Client Relationships

• Providing quotes, proposals, and account management
• Processing payments and maintaining billing records
• Managing vendor and supplier relationships relevant to your order
• Responding to your inquiries and providing customer support

2.3 Marketing and Communications

• Sending promotional materials, catalogs, and product updates (with your consent where required)
• Sharing our Swagspiration blog content, holiday gift guides, and seasonal promotions
• Retargeting advertising through social media and digital channels (subject to cookie consent)

2.4 Website Improvement and Analytics

• Analyzing website traffic and user behavior to improve our website experience
• Monitoring and improving the performance and security of our website

2.5 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms and Conditions and other agreements
• Protecting our rights, property, and the safety of our clients and employees

3. Sharing Your Information

We do not sell your personal information for monetary consideration; but we do share it with third parties as described below: 

3.1 Service Providers and Vendors

We share personal information with third-party vendors and service providers who assist us in operating our business, including:

• Shipping carriers (e.g., UPS, FedEx, USPS) for order delivery
• Payment processors for secure transaction processing
• Decorated apparel and promotional products suppliers for production fulfillment
• Website hosting, IT, and cybersecurity providers
• Marketing platforms (e.g., email marketing, social media advertising tools)
• Analytics providers (e.g., Google Analytics)

All service providers are required to use your information only for the purposes we specify and to maintain appropriate security measures.

3.2 Business Clients

If you are a recipient of branded merchandise ordered by one of our business clients, your name and shipping address are shared with us by that client. We process this data on behalf of our client pursuant to their instructions.

3.3 Legal and Protective Disclosures

We may disclose personal information to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Custom Logos
• Prevent or investigate possible wrongdoing in connection with our services, including any illegal activity or suspected fraud.
• Protect the personal safety of users of our services, the public, our company

3.4 Business Transfers or Other Corporate Transactions

In the event of a merger, acquisition, sale of assets, or other business transition, including in the unlikely event of bankruptcy, your personal information may be transferred as part of that transaction. We may not provide notice of any such change unless required by applicable law.

3.5 Professional Advisors

We may disclose your personal information to our professional advisers, lawyers, accountants, insurance brokers, and agents to administer our relationship with you or to facilitate our internal business operations.

3.6 Social Networks and Other Public Forums

We may obtain your information from a social media platform if you interact with us on our social media accounts, platforms and networks and may share any posts or content that you have tagged us on or relate to our products and services in our own social media accounts and websites.

3.7 Others

We may share your personal information at your request or direction, such as when you purchase a gift for an individual and direct us to notify the recipient of who purchased the gift. We may also share your Personal Information with those that you have consented or directed us to share your information with.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We obtain your consent before activating non-essential tracking technologies. You can manage your cookie preferences through our on-site cookie consent banner or your browser settings.  You can also email us directly.

For full details on the types of cookies we use and how to manage them, please see our Cookie Consent Policy available at https://customlogos.com/cookie-consent-policy/.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, for as long as your account is active, or as needed to comply with our legal obligations, internal policies, or under applicable law.  The specific retention period for each category of information is determined based on the following factors:

• The amount, nature, and sensitivity of the personal information
• The purposes for which we process the information and whether those purposes can be achieved through other means
• The length of time we have an ongoing relationship with you and provide services to you
• Applicable legal, tax, accounting, or regulatory requirements
• Relevant statutes of limitations
• Whether retention is necessary to establish, exercise, or defend legal claims
• Our legitimate business needs, including fraud prevention and recordkeeping

Applying these factors, we generally retain personal information as follows:

• Order and transaction records: retained for a period necessary to satisfy applicable tax, accounting, and audit requirements, and to resolve disputes or enforce our agreements
• Client communications: retained for the duration of the business relationship and for an additional period thereafter as necessary to address any legal, contractual, or business obligations that may arise from the relationship
• Marketing contact information: retained until you opt out or request deletion, or until we determine the information is no longer needed for the purpose for which it was collected
• Website analytics data: retained in accordance with our analytics provider’s data retention practices, as may be updated from time to time
• Recipient Data used for fulfillment: retained only as long as necessary to complete the applicable order or transaction

When personal information is no longer needed for these purposes, we will delete, anonymize, or securely dispose of it in accordance with our internal data retention and disposal practices.

6. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, loss, destruction, or alteration, appropriate to the nature and sensitivity of the information we process. These specific measures we use may vary over time and may include, depending on the circumstances:

• Encryption of data in transit and, where appropriate, at rest
• Access controls limiting access to personal information to employees, contractors, and service providers on a need-to-know basis
• Secure payment processing through PCI-compliant third-party processors
• Regular review and updating of our information security practices as appropriate

Please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable efforts to protect your personal information, we cannot guarantee its absolute security, and no security measures are impenetrable.

7. Your Privacy Rights

Certain state privacy laws grant residents additional rights with respect to their personal information, including the right to know, access, correct, or delete their personal information, to limit the use of sensitive personal information, and to opt out of the sale or sharing of their personal information for targeted advertising purposes. These rights are subject to exceptions and may not apply in every situation. At this time, Custom Logos does not meet the processing thresholds that trigger mandatory compliance obligations under applicable comprehensive state privacy statutes. To the extent Custom Logos becomes subject to any such obligations in the future, it will comply with applicable law with respect to those rights.

7.1 California Residents

If you are a resident of California, you have the right under California Civil Code Sec. 1798.83 to request, once per calendar year and free of charge, information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes during the preceding calendar year.  Such a request will receive a response identifying, if applicable, the categories of Personal Data disclosed and the names and addresses of the third parties with whom it was shared. To submit a request, please contact us at info@customlogos.com.  California law also requires us to disclose how we respond to Do Not Track (“DNT”) browser signals. DNT is a browser setting that allows users to signal their preference not to be tracked across third-party websites. At this time, there is no universally accepted standard for how companies should respond to DNT signals, and we do not currently respond to DNT signals. We do not track our users across third-party websites for purposes of serving targeted advertising.  Please note, however, that certain third-party websites and services that you access through links on our Sites may independently track your browsing activity in order to tailor content or advertising to you. We have no control over those third parties’ tracking practices. If you wish to limit third-party tracking, most modern browsers allow you to enable DNT signals or otherwise restrict tracking through your browser’s privacy settings.

7.2 All Users

Regardless of your location, you may:

• Opt out of marketing emails by clicking the “unsubscribe” link in any email we send
• Request access to or correction of your personal information by contacting us directly
• Withdraw consent for non-essential cookies at any time through our cookie preference center

8. Geographic Restrictions.

We may limit the availability of our Services to any person or geographic area at any time, and refuse to complete deliveries outside of the United States. If you access our Services from outside the United States, you do so at your own risk.

IF YOU ARE A USER ACCESSING OUR SERVICES FROM ANY OTHER COUNTRY WITH LAWS OR REGULATIONS GOVERNING PERSONAL INFORMATION COLLECTION, USE AND DISCLOSURE THAT DIFFER FROM THE LAWS OF THE UNITED STATES, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF OUR SERVICES, YOU ARE TRANSMITTING YOUR PERSONAL INFORMATION TO THE UNITED STATES AND YOU CONSENT TO THAT TRANSMISSION. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL INFORMATION MAY BE TRANSMITTED TO AND PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE LESS STRINGENT THAN IN YOUR COUNTRY.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.  If we become aware that a child under 18 has provided us with Personal Information without parental consent, we will take reasonable steps to remove such information.

10. Links to Third-Party Websites

Our website may contain links to third-party websites and services that we do not own or operate, including the customlogoscollection.com website, which is independently owned and operated by another company, and social media platforms, such as LinkedIn and Instagram, where we maintain accounts or where you may view, share, or interact with our content; and other third-party websites that we link to for your convenience or reference. The inclusion of a link on our website does not mean that we endorse the linked website or its operator. Any personal information you provide on or through a third-party website, including when you place an order or create an account on customlogoscollection.com, is collected by the operator of that website and is governed by its privacy policy, not this Privacy Policy.

If you follow a link to or otherwise access any of these third-party services, these third-party services may use their own cookies, web beacons, and other tracking technology to independently collect information about you and may solicit personal information from you. Please note that these third-party services have their own privacy policies and

we do not accept any responsibility or liability for these parties’ policies or practices. We are not responsible for the privacy practices of third-party websites. Please check these policies before you share any personal information with these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we may also notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Custom Logos

7889 Clairemont Mesa Blvd.

San Diego, CA 92111

Phone: (858) 277-1886

Email: info@customlogos.com

Website: customlogos.com

Effective Date:  October 9, 2026