Custom Logos (“Custom Logos,” “we,” “us,” or “our”) is a San Diego-based branded merchandise production and fulfillment company. We provide screen printing, embroidery, promotional products, kitting, ecommerce fulfillment, and related services to businesses, organizations, and individuals throughout the United States.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at customlogos.com, contact us, place an order, or use our services. It also describes the rights you may have with respect to your personal information under applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you:
• Contact us through our website contact form, phone, or email
• Request a quote or place an order for branded merchandise
• Set up or manage an ecommerce store or online swag shop through our platform
• Communicate with our sales or design team
• Subscribe to our blog, newsletter, or marketing communications
The types of personal information you may provide include:

• Name, job title, and company or organization name
• Business and personal email address
  Phone number
  Billing and shipping addresses
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Design files, logos, and brand assets you share with us for production purposes
• Communications and correspondence you send to us

1.2 Fulfillment Recipient Data
In connection with ecommerce fulfillment, corporate gifting, kitting, and drop-shipping services, our business clients may provide us with the names and shipping addresses of their employees, customers, or gift recipients (“Recipient Data”). We use this information solely to fulfill and ship orders on behalf of our clients and do not use it for our own marketing or share it with third parties except as necessary for shipping and fulfillment.

1.3 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and browsing activity, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms
• Device identifiers and cookie data

This information is collected through cookies, web beacons, pixels, and similar tracking technologies, subject to your consent preferences. Please see our Cookie Consent Policy for more information.

1.4 Information from Third Parties
We may receive information about you from third parties, including:

• Social media platforms (e.g., LinkedIn, Instagram) if you interact with our content or contact us through those channels
• Business partners and referral sources
• Publicly available business directories and databases

2. How We Use Your Information

We use personal information for the following business purposes:

2.1 Order Fulfillment and Client Services

• Processing and fulfilling orders for branded merchandise, apparel, and promotional products
• Managing production, kitting, and shipping logistics
• Operating ecommerce stores and fulfillment programs on behalf of clients
• Communicating with you about order status, proofs, and delivery

2.2 Business Operations and Client Relationships

• 
  Providing quotes, proposals, and account management
• Processing payments and maintaining billing records
• Managing vendor and supplier relationships relevant to your order
• Responding to your inquiries and providing customer support

2.3 Marketing and Communications

• Sending promotional materials, catalogs, and product updates (with your consent where required)
• Sharing our Swagspiration blog content, holiday gift guides, and seasonal promotions
• Retargeting advertising through social media and digital channels (subject to cookie consent)

2.4 Website Improvement and Analytics

• Analyzing website traffic and user behavior to improve our website experience
• Monitoring and improving the performance and security of our website

2.5 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms and Conditions and other agreements
• Protecting our rights, property, and the safety of our clients and employees

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Vendors
We share personal information with third-party vendors and service providers who assist us in operating our business, including:

• Shipping carriers (e.g., UPS, FedEx, USPS) for order delivery
• Payment processors for secure transaction processing
• Decorated apparel and promotional products suppliers for production fulfillment
• Website hosting, IT, and cybersecurity providers
• Marketing platforms (e.g., email marketing, social media advertising tools)
• Analytics providers (e.g., Google Analytics)

All service providers are required to use your information only for the purposes we specify and to maintain appropriate security measures.

3.2 Business Clients

If you are a recipient of branded merchandise ordered by one of our business clients, your name and shipping address are shared with us by that client. We process this data on behalf of our client pursuant to their instructions.

3.3 Legal and Protective Disclosures

We may disclose personal information to:

• 
  Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Custom Logos
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will provide notice of any such change as required by applicable law.

4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. We obtain your consent before activating non-essential tracking technologies. You can manage your cookie preferences through our on-site cookie consent banner or your browser settings.
For full details on the types of cookies we use and how to manage them, please see our Cookie Consent Policy available at customlogos.com.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting obligations. Generally:

•  Order and transaction records: retained for up to 7 years to comply with tax and accounting requirements
• Client communications: retained for the duration of the business relationship plus 3 years
• Marketing contact information: retained until you opt out or request deletion
• Website analytics data: retained in accordance with our analytics provider’s default settings
• Recipient Data used for fulfillment: retained only as long as necessary to complete the order
  
  

6. Data Security
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Access controls limiting employee access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant third-party processors
• Regular review of our information security practices

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights
7.1 California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense; however, certain uses of third-party advertising cookies may constitute “sharing” under California law. You may opt out through our cookie preference center.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  To submit a request, contact us at [email protected] or call (858) 277-1886. We will verify your identity before processing your request and respond within the timeframes required by law.

7.2 All Users
Regardless of your location, you may:

• Opt out of marketing emails by clicking the “unsubscribe” link in any email we send
• Request access to or correction of your personal information by contacting us directly
• Withdraw consent for non-essential cookies at any time through our cookie preference center
  
  

8. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including our product catalog at customlogoscollection.com and social media platforms. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we may also notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Custom Logos
7889 Clairemont Mesa Blvd.
San Diego, CA 92111
Phone: (858) 277-1886
Email: [email protected]
Website: customlogos.com